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| From | Status | Intent | Started | Duration | Summary |
|---|---|---|---|---|---|
| +15550001008 | completed | appointment | Aug 6, 1:12 PM | 05:29 | Caller wants to schedule annual furnace maintenance before winter. |
| +15550001006 | completed | emergency | Aug 6, 10:29 AM | 06:27 | Caller reported no heat overnight with an infant in the home; AI captured details and offered emergency transfer. |
| +15550001007 | completed | pricing | Aug 6, 9:16 AM | 02:52 | Caller asked about the cost of a routine AC tune-up ahead of summer; AI provided the standard tune-up range from the knowledge base. |
| +15550001011 | completed | pricing | Aug 5, 1:58 PM | 04:46 | Caller compared quotes for a full system replacement; AI captured contact info for a callback with a formal estimate. |
| +15550001009 | completed | appointment | Jul 30, 2:11 PM | 06:59 | Caller reported a strange rattling noise from the outdoor unit and wants a technician to take a look. |
| +15550001001 | completed | pricing | Jul 24, 9:30 AM | 04:53 | Caller asked about the cost of a routine AC tune-up ahead of summer; AI provided the standard tune-up range from the knowledge base. |
| +15550001000 | completed | emergency | Jul 24, 8:50 AM | 06:58 | Caller reported no heat overnight with an infant in the home; AI captured details and offered emergency transfer. |
| +15550001002 | completed | appointment | Jul 24, 8:39 AM | 05:49 | Caller wants to schedule annual furnace maintenance before winter. |