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| From | Status | Intent | Started | Duration | Summary |
|---|---|---|---|---|---|
| +15550001001 | completed | pricing | Jul 24, 9:30 AM | 04:53 | Caller asked about the cost of a routine AC tune-up ahead of summer; AI provided the standard tune-up range from the knowledge base. |
| +15550001000 | completed | emergency | Jul 24, 8:50 AM | 06:58 | Caller reported no heat overnight with an infant in the home; AI captured details and offered emergency transfer. |
| +15550001002 | completed | appointment | Jul 24, 8:39 AM | 05:49 | Caller wants to schedule annual furnace maintenance before winter. |
| +15550001004 | completed | general | Jul 20, 3:40 PM | 06:34 | Caller asked about service area coverage before requesting anything further. |
| +15550001000 | completed | emergency | Jul 18, 3:25 PM | 05:29 | Caller reported no heat overnight with an infant in the home; AI captured details and offered emergency transfer. |
| +15550001004 | completed | general | Jul 14, 10:12 AM | 01:38 | Caller asked about service area coverage before requesting anything further. |
| +15550001004 | completed | general | Jul 12, 3:47 PM | 03:55 | Caller asked about service area coverage before requesting anything further. |
| +15550001002 | completed | appointment | Jul 12, 12:07 PM | 06:19 | Caller wants to schedule annual furnace maintenance before winter. |